Newsletter

Learning Solutions gives special attention to optimizing the talent of our FIS team members. One internal FIS initiative to carefully craft an exceptional client experience is SPOT. The SPOT program is a fresh, new acceleration program for FIS employees in product support roles.

Employee Engagement, the team responsible for SPOT, puts an emphasis on data-driven development in this foundational program.

The developers of the SPOT program are in tune with the changing internal environments and the emerging needs of client support teams. Therefore, EE creates training content that prepares support staff for a variety of service scenarios, product use cases, organizational expectations, and tools.

The result of SPOT user feedback will reduce points of friction throughout the onboarding process, so clients may experience seamless interactions with all FIS team members.

The SPOT program introduces company values and reinforces the necessary collaboration to connect stakeholders across internal business units.

Assessments within the workbook uncover employee strengths, while feedback surveys help EE identify and remedy gaps in new employee learning.

SPOT establishes a clear path for success and highlights the key takeaways from experts on the team. It also encourages collective knowledge sharing through interactive peer-to-peer or peer-to-manager activities.

SPOT Fundamentals Guide is our interactive career-building tool intended to give employees the reigns to become effective client advocates quickly.

Giving new hires a program to focus their attention and get them to show up with purpose and intrigue is the first step in helping them develop into effective business partners for our clients.

SPOT offers new employees a program to understand the best practices of service, products, organizations, and tools.

Clients benefit from competent employees who adapt to the standards of excellence set among roles in Client Engagement. SPOT includes a series of foundational workbooks that guide our team members on what they must learn and do to delight our business partners in every interaction.

EE builds a strong network of collaboration within FIS teams, so service to clients is seamless. EE created SPOT to reflect the intentions of our training organization to enrich the client experience. After diligent efforts to refine SPOT with internal pilot groups and feedback analysis, the program will be a roadmap for skill proficiency. SPOT is in no way static; every internal group onboarded through the SPOT program gives us vital feedback that will help us target gaps in knowledge and optimize employee growth.

The resources and information in the SPOT program facilitate consistency in world-class service principles that FIS clients deserve and expect.